Knowledge Document Template

Knowledge management solution guide.

Knowledge document template. How to article troubleshooting article default parent page and reference article. Use templates custom templates can be created to make sure information is captured and entered in a consistent and organized way. Document archive and transfer task guidance project documents and deliverables roles and responsibilities. Using the knowledge article templates feature as a knowledge administrator a user with knowledgeadmin role you can create article templates add or customize fields in a template and activate or deactivate a template.

Document is submitted back to probably a tier 2 agent for review to make sure the topic is appropriately covered. Your knowledge and experience is of immense value to us as we make decisions regarding the direction and needs of our organization. These templates help create a consistent structure for knowledge articles. Create a template from the role transition sheet so its easy to create a new one for every new person.

Knowledge transfer template as a member of the university community you were given access to substantial information regarding the universitys business operations and clientele. I recently introduced my kids to the world of lego to further nurture their creativity here at home. 5 easy steps to create your own from scratch. Articles and case studies are great resources but when knowledge managers really want to get down to business they come to apqc for tools that can help them evaluate their programs develop new strategies and tactics or think about km in a new way.

Ideally a knowledge base template will include separate fields for problem steps resolution and resources to make searching more effective. Standardize your knowledge base article template. Last but not least you need to put these principles into developing a standardized template for your articles. This page discusses when to use each template and their relative differences in format and style.

Be sure to identify an owner for your knowledge base. We look at how a knowledge transfer template facilitated through the company intranet is one very practical tool that can help in this important battle. Develop a template for your articles. Without further ado heres a list of some of apqcs most popular km assessments frameworks and templates.

When contributing to the knowledge base there are four options to choose from. So use your knowledge base articles to drive engagement and retention. Starred items are available to. Whether this person is dedicated to the kb or wears many hats you need one person on your team who is responsible for the kb.

Push people towards the next logical step so that you ensure your customers get the most value from your product.